Where Is the Actual Cleaning Done?
Most dry cleaners in the United States fall into one of two types: dry stores with a central dry cleaning plant or package stores that do the cleaning on-site. A dry store is just a drop-off. The clothes are transported to a remote location for cleaning. Ask how many dry stores feed into the central plant. Is the central plant servicing only that chain of dry cleaners or others in the area? Large plants aim to control costs, increase efficiency, and turn things around as quickly as possible. Your clothes may not get personalized attention and you won’t get the best results for your dollar. The package stores own their own equipment and do the cleaning on-site. These cleaners tend to be smaller operations and have personnel who can answer questions about fabric care and listen to your clothing concerns.
What Kind of Dry Cleaning Solvent Does the Cleaner Use?
There are different kinds of cleaning solvents and techniques, some more environmentally safe than others. Some dry cleaners also recirculate their cleaning fluids, which means dirt from previous loads can be redeposited. Ask your cleaner if they use freshly purified or freshly distilled fluids with every run.
What Type of Equipment Is Used for Pressing?
Garment pressing can be done by hand or by a machine. Machine pressing is often done by simply blowing hot steam through a garment to remove large wrinkles. The force of the steam can be harsh and cause garments to lose their shape. Machine pressing does not create crisp edges and seams where desired. Hand pressing is best for delicate fabrics, especially those with embellishments like beading or sequins.
How Is Responsibility for Damaged Garments Handled?
Every dry cleaner makes mistakes. Things happen. But you should ask in advance who will be responsible for damaged items and how claims are handled. Ask what happens if a garment is lost. A reputable cleaner should compensate you for the value of the item.
What Is the Average Cost for Cleaning a Garment?
Ask about prices for a dress, suit, slacks, sweater. Is there a different charge for a man’s suit versus a woman’s suit? Is wet cleaning priced by the pound or by the item?
Does the Shop Offer Pick-Up and Delivery?
Time is valuable and paying a bit extra for the service of pick-up and delivery may be worth it to make your life more simple. Ask about the service area to be sure it fits your work and home schedule. Also, ask several people at work or in your neighborhood who always look sharp and you’ll soon hear a certain dry cleaning shop’s name rise to the top. Check online reviews and local consumer protection bureaus for recommendations. There are professional certifications for environmental dry cleaning, wet cleaning, and dry cleaning. The certifications show that the dry cleaner hires professionals who take their craft seriously. Also ask if the dry cleaner is affiliated with a professional association, such as the Drycleaning & Laundry Institute or the International Fabricare Institute. These groups offer ongoing training and members are asked to follow specific customer service and ethical standards. Is there a fabric care professional on-site who can answer your questions and offer advice? Of course, you have some responsibilities as well in getting the best results from a cleaner. Bring in clothes as soon as possible after a stain occurs. Take time to point out stains and identify them, if possible. Even the best cleaners are not mind readers.
